You can contact our service:
Via phone: +49 (0) 5341 - 2235 - 444
Via eMail: derkundendienst[@]funktel-.-com
For decades customers from various industries have appreciated the reliability and operating safety of personal emergency signal systems manufactured by funktel GmbH.
This trust can be largely attributed to our multiple-stage service concept, which provides security in your on-premises installation as well as the long-term and economical operation of your hardware and software - certified on the basis of DIN EN ISO 9001:2015.
If you decide on an emergency signal system from Funktel, you can also rely on the strengths in our customer service that have made us the market leader: Long-term investment security, personal, competent service, long-lasting hardware and individual adaptation to your current and future requirements.
We provide first aid via a central service number when you need help with a problem quickly (for an operating error, for example) and a direct connection to the service partner closest to you. Our closely woven, full-coverage network of service technicians who are on call 24 hours a day throughout Germany can also deliver optimal technical help directly to you on location. Providing a competent analysis of the situation and troubleshooting is our way to get rid of any specific problem you may have as cost-effectively as possible.
No one knows our equipment as well as we do. As the manufacturer, we are able to guarantee the long-term supply of original parts and components even for older equipment generations and customized products. Thanks to direct contact to development and production, our Service Center is equipped with state-of-the-art technology.
The repair of terminal equipment on behalf of the customer is normally guaranteed within five working days. Thanks to our repair management software, repairs are directly process-integrated. This ensures a high degree of efficiency for you as the user.
Of course, we offer a warranty on the repair of all devices.
Reliability is security: For the repair of our mobile end devices we normally charge you a fixed repair flat rate - in the case of larger systems in particular, this creates a calculable value for controlling the operating costs. The repair of permanently installed components and emergency call centres is charged on a time and material basis.
Up-to- date changes in the production of new equipment are fed directly into the Service Department. If a product goes through our servicing process, the latest software and hardware versions are automatically incorporated- wherever possible.
We ensure that our service staff is well trained and takes part regularly in advanced training courses so that your equipment is always reliably and professionally serviced. Additional special tests, e.g. routine tests for equipment with explosion protection, guarantee the highest standards of protection and operating safety for repaired equipment as well.
funktel FC11 Serie
Funktel D11 Serie
Funktel FC4
Funktel FC4S
Funktel FC4Ex
Funktel FC4S Ex
Funktel FC4 Medical
Funktel D4
Funktel FC1
Funktel FC1S
Funktel FC1Ex
Funktel FC1S Ex
Funktel MM588
Funktel MM780 Ex
AVAYA D3
AVAYA IH4
AVAYA 3701
AVAYA 3711
AVAYA DH-3 3720
AVAYA DH-4 3725
Aastra / Mitel 610d / 612d
Aastra / Mitel / 620d / 622d
DeTeWe / Aastra / Mitel OP24
DeTeWe / Aastra / Mitel OP26
DeTeWe / Aastra / Mitel OP27
DeTeWe / Aastra / Mitel OP28
Siemens Unify SL2
Siemens Unify SL3
Siemens Unify SL4
Siemens Unify SL5
Siemens Unify M2 professional
Siemens Unify M3 Openstage
Siemens Unify WL3
Alcatel Mobile 200
Alcatel Mobile 300
Alcatel Mobile 400
Alcatel Mobile 500
Alcatel Mobile 8232
Alcatel Mobile 8242
Funktel FT5 Serie
Funktel FT4
Funktel FT4S
Funktel FT4Ex
Funktel FT4S Ex
Bosch / Funktel MTK451S Serie
Bosch / Funktel MTK451 Serie
Bosch / Funktel MT451 Serie
Bosch / Funktel MR380 Serie
Bosch / Funktel MR226 Serie
Bosch / Funktel MR451 Serie
Funktel gsm S Ex Serie
Funktel gsm S Serie
Bosch / Tenovis / AVAYA / Funktel RM588 / RM603
Bosch / Tenovis / AVAYA / Funktel RM627
Bosch / Tenovis / AVAYA / Funktel RM637
DeTeWe / Aastra 6773
DeTeWe / Aastra 6773 IP
DeTeWe / Aastra 6775
DeTeWe / Aastra 6775 IP
elmeg CS410
elmeg S530
elmeg S560
BEWATEC 8,5" Multimedia TV
central engineering
Telephone systems
battery chargers
Component level repair